Australian Made & Owned Business
Refund Policy of Motorise My Blinds
This Refund Policy ("Policy") applies to the following purchases: All products sold on the Motorise My Blinds website
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian
Consumer Law and on the terms set out in this Refund Policy ("Policy").
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under
the Australian Consumer Law .
(c) Before making a purchase, please read this Policy so that you can understand
your rights and what you can expect from us if you are not satisfied with your
order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major failures
with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for
its reduced value.
(ii) You are also entitled to choose a refund or replacement for
major failures with goods. If a failure with the goods or a service
does not amount to a major failure, you are entitled to have the
failure rectified in a reasonable time. If this is not done you are
entitled to a refund for the goods and to cancel the contract for
the service and obtain a refund of any unused portion. You are
also entitled to be compensated for any other reasonably
foreseeable loss or damage from a failure in the goods or
service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian
Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which
protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer
Guarantees which it provides. If there is an inconsistency between this Policy and
the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer
Guarantees is available from the website of the Australian Competition and
Consumer Commission .
(f) If a product or service which you purchased from us has a major failure (as
defined in the Australian Consumer Law) then you may be entitled to a
replacement or refund. You may also be entitled to compensation for any
reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not
amount to a major failure (as defined in the Australian Consumer Law ) then
you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
(a) We do not offer any refund if you change your mind, or find the same product or
service cheaper elsewhere.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was
received, together with any packaging and other items which you received
with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an
equivalent product, or to refund it, provided that you have contacted us within
seven days from the date of receiving the product.
5. Exceptions
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a
repair, replacement or refund for a product or service purchased by you if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product or
service before you purchased it.
(iii) You asked for a service to be done in a certain manner, or you asked for
alterations to a product, against our advice, or you were unclear about
what you wanted.
(iv) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more
Consumer Guarantees under the Australian Consumer Law , we shall bear any
cost of shipping the said product (the "Returned Product") back to us, as well as
any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are
responsible for organising for the Returned Product to be returned to us. If the
Returned Product is eligible for a repair, replacement or refund under the terms of
this Policy (including under the Australian Consumer Law ) then we will
reimburse you for the reasonable postage, shipping or transportation costs for the
Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be
removed and returned by you, and is believed to be eligible for a repair,
replacement or refund under the terms of this Policy (including under
the Australian Consumer Law ), then we will organise for the postage, shipping,
transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping,
transportation or collection of a Returned Product, and it turns out not to be
eligible for a repair, replacement or refund under the terms of this Policy (including
under the Australian Consumer Law ), then you will be required to pay the
costs of any inspection, postage, shipping, transportation or collection of the
Returned Product.
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within seven
days of receipt.
8. How to Return Products
(a) You can contact us at the end of this Policy to discuss a return using the
information.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the
same form as the original purchase or to the same account or credit card used to
make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of
purchase.
(d) You may be required to provide a government issued identification to qualify for a
refund, repair or replacement.
9. Contact Us
(a) If you wish to speak to us about this Policy or about any refund, repairs or
replacements, please contact us at: info@motorisemyblinds.com.au
Motorise My Blinds ABN 78 106 836 432– PRIVACY POLICY
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.motorisemyblinds.com.au (Site) or directly from you.
Please read this Privacy Policy carefully. Please contact us if you have any questions.
You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
Type of personal information collected:
Personal Information: The type of personal information we collect may include is set out on our website.
your name;
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your credit card details;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions,
acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with
our Site, the type of browser you are using, the type of operating system you are using and the domain name of your
Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated
applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.]
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Collection and use of personal information:
We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.
to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our site, associated
applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and
information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
Disclosure of personal information:
We may disclose personal information for purposes including to provide our products and services to you, and as required by law.
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
Your rights and controlling your personal information:
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
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Storage and security:
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
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We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites:
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments:
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
For any questions or notice, please contact us at:
Motorise My blinds ABN: 78 106 836 432
Email: info@motorisemyblinds.com.au